Vietnam Connect

Privacy Policy

Last updated: March 2026

At Vietnam Connect, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our eSIM services. Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in the following ways when you interact with our website and services:

1.1 Information You Provide

  • Purchase information: When you buy an eSIM plan, we collect your email address and payment details through our secure payment processor. We do not store full credit card numbers on our servers.
  • Chat messages: When you use our live chat support feature, we collect the messages you send so we can assist you. Chat conversations may be routed through Telegram for our support team to respond.
  • Contact information: If you reach out to us via email or social media, we collect the information you provide in those communications.

1.2 Information Collected Automatically

  • Analytics data: We collect anonymous analytics data including page views, session duration, referring URLs, and general geographic location to improve our services.
  • Device information: We may collect information about your device, including browser type, operating system, and screen resolution.
  • localStorage data: We use browser localStorage to store your preferences, chat session identifiers, and shopping cart contents. This data remains on your device and is not transmitted to our servers unless necessary for functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your eSIM purchases
  • To provide customer support and respond to your inquiries
  • To send order confirmations and eSIM activation details
  • To improve our website, services, and user experience based on analytics
  • To detect and prevent fraud or unauthorized transactions
  • To comply with legal obligations

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Payment processors: We share necessary payment information with our secure payment processing partners to complete transactions.
  • eSIM providers: We share limited information with our eSIM network partners to activate and manage your data plan.
  • Telegram integration: Chat messages sent through our support widget are forwarded to our support team via Telegram. Messages are used solely for providing customer assistance.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.

4. Cookies and Local Storage

Our website uses cookies and browser localStorage to enhance your experience:

  • Essential cookies: Required for the website to function properly, including session management and security features.
  • Analytics cookies: Help us understand how visitors interact with our website so we can improve our services.
  • localStorage: Used to store your chat session ID, user preferences, and temporary cart data locally on your device.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted to and from our website
  • Secure payment processing through PCI-compliant providers
  • Regular security assessments and updates
  • Access controls limiting who can view personal data

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Third-Party Services

Our website and services integrate with the following third-party services:

  • Telegram: Our live chat support is integrated with Telegram. Messages you send through the chat widget are delivered to our support agents via Telegram. Please refer to Telegram's Privacy Policy for information on how they handle data.
  • Analytics providers: We use analytics tools to understand website usage patterns. These tools may collect anonymous usage data.
  • Payment providers: Transactions are processed by third-party payment gateways that operate under their own privacy policies.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access your personal information
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to object to or restrict processing
  • The right to data portability

To exercise any of these rights, please contact us using the information provided below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: